Customer Service Representative

CAREERS AT LUX DYNAMICS

Company Description

LUX dynamics is a privately owned, Reno-based high-bay LED manufacturing company. We use our core values to feed our culture and resonate motivation and passion with all our employees. We are seeking a detail-oriented and hard-working Customer Support Specialist to join our team. The ideal candidate can function in a fast-paced environment while maintaining extreme attention to detail.

Summary of Major Responsibilities

  • Respond quickly to customer inquiries through email and phone to provide positive, courteous service to customers and sales personnel.
  • Answer questions regarding products, pricing, deliveries & returns. Provide shipping information and product samples.
  • Responsible for creating quotes for our lighting agents in a fast and accurate manner.
  • Work with production and shipping departments to ensure customer orders are processed and shipped promptly.
  • Provide assistance and support to the outside sales team as requested.

Requirements and Skills

  • Friendly, service-oriented attitude
  • Excellent communication skills, attention to detail, and desire to be part of a busy office support team
  • Proficient in Word, Windows, Outlook, Google, etc., with a minimum typing speed of 30WPM
  • Proficient in basic math and English skills
  • QuickBooks knowledge (Preferred)

LUX Core Values – THE P.E.A.K. OF LUX

  • PROFESSIONALISM – In Everything We Do
  • EXTREME OWNERSHIP – Own your mistakes, even if you are only partially at fault. Own it 100% and recognize that if one team member fails, we all fail.
  • ALWAYS DO WHAT IS RIGHT – Boldly go above and beyond expectations. Do what you say you’re going to do… and then some!
  • KINDNESS – Respect all and listen intently. These people are your tribe!

Benefits

  • 401(k) and company matching
  • Medical insurance
  • Dental Insurance

**LUX is a drug free work environment so candidates must be able to pass drug screening.**​